On the CSM server, navigate to Start > Run.The CSM client application uses the Apache service in order to log in. The client cannot connect to the Authentication serviceĪdditionally, attempts to log into the CiscoWorks/Prime web GUI might generate this error message:Ĭomplete the steps that are described in this section in order to re-register the Apache service on the CSM server. Users are unable to log into the CSM client application and encounter one or both of these error messages: Note: This document focuses on a common problem that is encountered on the CSM Version 4.3 (CSM 4.3) however, it is possible that the same problem and solution applies to other versions as well. The client cannot connect to the Authentication service error message on the Cisco Security Manager (CSM). This document describes how to resolve the Error - Login Failed.
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